You may contact Elements of Design for your tracking number only if you purchased directly from Elements of Design. If you have purchased your Elements of Design item through a third party, then you should contact your original place of purchase.

No, this does not mean Elements of Design has discontinued your item. Although, if a Elements of Design item has been discontinued, we may not carry any replacement parts for that item. For further info, contact Elements of Design.

Replacement parts can be purchased through original place of purchase or contact our customer service atinfo@eodfaucet.com

Elements of Design offers a wide variety of mixed finish items so depending on your model number, you may be able to change out the finish you do not particularly like.

First you should turn off your water supply to the faucet. Contact a professional plumber to assess the cause of the leak. If the plumber determines your leak was caused by a product failure, contact your original place of purchase so they can request the necessary replacement parts.

You can call Elements of Design as we carry buttons for your Elements of Design handle. You may want to try before reinstalling your button to place a small amount of model glue onto the button. Then place the indicator in place properly. Hold for a few seconds and you should be done.

Contact your original place of purchase so they can take the appropriate measures in replacing your item.

You do not necessarily need to return your item. Some parts on your faucet, tub filler or accessories etc. may be replaceable. In this case, contact your original place of purchase and advise them of the situation with your Elements of Design item. They should be able to help you.

You can contact Elements of Design for any technical questions you have regarding installation or just about Elements of Design items in general. We would be more than happy to answer any questions or concerns. For the actual installation, we recommend you contacting a professional plumber.

Yes, we recommend that a silicon base sealant be used when installing your drain. Plumber’s Putty is not recommended as it may shorten the life of the finish on your drain.

Yes, you may. Most older drain assemblies are generic and should be compatible with your faucet.

Some Elements of Design vessels are designed to be installed using a counter-mounted faucet. If this is your case, it is best to place the sink at the desired location, then place the faucet at the most appropriate location. Take into consideration the faucet size and also ensuring that there is enough clearance as to not interfere with its optimum use, then drill the holes accordingly.

Depending on your faucet style, the hole requirement varies.

The standard recommended hole size is 1-3/8”.

Yes, Elements of Design has extension kits for both of Elements of Design’s spout shank sizes. For 1/2” shanks, the model number is KSEXTNUT. For any 3/4” shank, the model number is KSEXTNUT34.

First, determine the number of holes and space prior to buying your faucet. The space is measured from the hole center to hole center and available in single-hole, two-hole (usually 4”), three-hole (4”, 8” on widespread models) and four-hole.

Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as possible and if you have multiple bowls, you may want to have the spout that can be rotated to provide coverage for each one.

Lastly, determine the finish. Most KB Surplus faucets are available in polished chrome, polished brass (PVD), oil-rubbed bronze, satin nickel and selective two-tone finishes (Like polished chrome/polished brass, satin nickel/polished brass).

For single hole : With the single-hole faucet installation, there is no deck plate and accessory.

For two holes : One hole is for the single faucet and the second hole is reserved for accessories like sprayers and soap dispensers.

For three holes : The center hole is for the faucet, the left hole is reserved for hot water handle and the right hole is reserved for the cold water handle.

For four holes : Generally, the final hole is reserved for the sprayer or soap dispenser.

All Elements of Design drinking faucets meet the AB1953 regulation, limiting the lead content to 0.025% which is considered to be “lead-free” by the State of California and Vermont.

Yes, Elements of Design offers a wide variety of mixed finish items; for further assistance, log on towww.www.eodfaucet.comor feel free to contact one of our customer service representatives.

Depending on the Elements of Design item you purchased, the model number can be located in various areas. You may be able to find the model number on the outside of the box your item came in or on your original invoice.

All Elements of Design faucets meet or exceed the CEC Title 20 law which requires that all faucets be limited to a flow rate of 1.2 GPM at 60 PSI for lavatory faucets and 1.8 GPM at 60 PSI for kitchen faucets. These flow rates are the same for all models of lavatory and kitchen faucets, respectively.

Most Elements of Design faucets are forged or machined from refined brass material. A few of our products qualify for use of recycled brass material and consist of 58% copper, along with other alloys to comply with the standard ASME plumbing code requirements.

PVD (Physical Vapor Deposition) is a molecular process by which a faucet is finished with a uniform layer of deposited metals, metal alloys or metal nitrites and oxides. The resulting finish is a molecular bonded finish that has become part of your faucet rather than a “dipped” or spray-coated faucet. The process is carried out in a large vacuum chamber (.013 atmospheres).

The faucets are placed into the evacuated chamber while an inert gas such as argon is back filled and ionized. This cleans and prepares the parts for the metal deposition process. A metal is introduced to a high current, low voltage electrical arc resulting in gaseous and ionized metal that is then accelerated at high energy and introduced to the chamber with inert or reactive gases.

The different mixtures of gases will react with the deposited metal resulting in various colors we see on faucets. For instance, zirconium and nitrogen are used to make the popular polished brass we see on most door handles and faucets.

The cartridges are the most critical component in a faucet Elements of Design utilizes state-of-the-art ceramic cartridges for a lifetime of drip-free dependable usage. The cartridge is a self-contained system consisting of two ceramic discs with quarter-circle openings rotating one on top of the other and controls water flow by

(a) lining up or

(b) covering the openings. Due to its nature, ceramic carbide does not wear out due to friction, however special care should be taken in flushing all the lines prior to installing your faucet since any debris in the line may crack one or both of the ceramic discs.

Elements of Design Limited Warranty covers seats and springs only if these have worn prematurely. Under normal conditions, your seats and springs should last you at least five years.

Elements of Design recommends that you only clean your faucet with a mild non-abrasive soap (hand soap). If you notice calcium or lime buildup, we suggest that you use a half-and-half solution of one-part warm water, one part vinegar, and a washcloth. Do not use any harsh or abrasive items to wide down your Elements of Design item.

Depending on the Elements of Design item you purchased, the model number can be located in various areas. You may be able to find the model number on the outside of the box your item came in or on your original invoice.

Preserving the finish of your faucets begins with proper installation. Make sure to avoid using Plumber’s Putty as this will void the warranty as well as affect the durability of your finish. A silicon-based sealant is recommended. You can use a non-abrasive mild soap to clean the faucet. The surface of your Elements of Design faucet is non-porous, so there should not be any need for any harsh cleaning agents. In addition to that, you may apply carnauba wax to the surface of your faucet to help prolong its shine and extend the durability of your faucet.

Yes. If you need to use drain cleaners, it is recommended that you remove the pop-up plunger and carefully pour drain cleaner. Clean any residue left on the drain collar.

Remove the shower head and soak for 30-45 minutes in a 50-50 solution of warm water and vinegar.

Tarnishing is caused by years of usage, normal wear-and-tear and improper maintenance such as the use of various chemical agents for cleaning. Unfortunately, the only feasible remedy is to replace the tarnished portion of your faucet.

First, start by making sure that the water heater is working properly by testing the temperature of the water from your lavatory faucet.

Next, check your shower valve. Start by removing the handle and loosening the screws (2) on the face plate. Remove the face plate, then close the screwdriver stops (These are the two screws located on either side of the valve).

Loosen the cap and sleeve that is under the handle. This will expose the cartridge. Remove the cartridge and spool. Gently shake the spool side to side. At this point, you should hear a rattle (If you do not hear a rattle, the spool may be stuck).

Soak in a 50-50 solution of vinegar and water for a couple of hours. Flush the lines, then reinstall all the other components and test.

If you are hearing a knocking sound or a rattling sound then you may be experiencing a water hammer problem that should be fixed immediately. There are a couple of different reasons this may be occurring. One reason may be the hard pipe inside your wall may not be strapped down properly; water hammering can also be an indication that your home’s water pressure may be too high.

If a pipe is suddenly closed at the outlet (downstream), the mass of water before the closure is still moving forward with some velocity, building up a high pressure and shock waves. In domestic plumbing, this is experienced as a loud bang resembling a hammering noise. Water hammer can cause pipelines to break if the pressure is high enough. When a valve in a pipe is closed, the water downstream of the valve will attempt to continue flowing, creating a vacuum that may cause the pipe to collapse or implode. This problem can be particularly acute if the pipe is on a downhill slope. To prevent this, air and vacuum relief valves, or water hammer restorers, are installed just downstream of the valve to allow air to enter the line and prevent this vacuum from occurring.

If you think you may be experiencing a water hammer problem, we suggest you contact a local plumber so this problem does not cause a break in your water line. Please note that this problem is serious and should not be overlooked.

Since oil-rubbed bronze is a living finish, special care should be taken beginning with proper installation.
(1) Do not use Plumber’s Putty when installing your faucet as the fumes from the Plumber’s Putty will break down the protective coating.

(2) Use a silicon base sealer such as poly seam seal.

After installation:

(a) Keep your faucet dry after use.

(b) Periodically apply a thin coating of Spray car wax, this will prevent the accumulation of mineral deposits on the surface of your faucet and,

(c) Clean with a mixture of a mild non-abrasive soap and water.

If you are just starting to see signs of mineral buildup, you can try:

(1) Mixing a 1-to-1 water and vinegar solution.

(2) Soak paper towels with this solution and place over the affected area. Leave the wet paper towel in place overnight. You can also remove the aerator and handle and leave it soaking in the water/ vinegar solution.

(3) Wipe down the affected area and rinse with water.

(1) Do not over tighten the drain. Over tightening the drain will damage the surface of the glass sink.

(2) Do not allow your vessel sink to have any unnecessary encounters to other solid objects.

(3) Do not leave any cleaning agents other than water on your vessel sink.

Identify the source of the leak — Does the faucet leak through the spout when the valve is closed? If yes, then you most likely have a defective cartridge or spring and washer depending on the type of faucet you have. Elements of Design sells many different types of faucets. If you know the model number of your faucet, you can call us and we will gladly identify the correct part number to order. If you do not know the model number, you can take a picture of your faucet and send it to us via email toinfo@eodfaucet.comalong with your contact information. Please allow 24-48 hours for a response.

Debris in the line may be present even after flushing the lines, so it is recommended that you flush your faucet a few days after installation and every time the water supply has been shut off for any service or repair. The optimum method for flushing the lines is to

(1) Shut off the water supply to the faucet.

(2) Remove your cartridge and seats and springs.

(3) Turn your water supplies on making sure to cover any surfaces that may be water damaged and deflect water into the sink. Let the water run for a few seconds.

(4) Replace the cartridge, remove the aerator and open both hot and cold valves. Let the water run, rinse the aerator and replace.

When the water is turned on, the sprayer doesn’t have enough pressure to get much of anything wet. It is caused by the diverter valve clogged with mineral deposits or rust that reduces the water flow in your faucet. The following actions may solve the problem:

Please be aware that this method is not effective to diminish mineral clogging. Before you proceed with this tip, we strongly recommend you to operate the following inside a sink with proper safety protection for your eyes and nose by wearing goggles or a mask if needed and avoid reach of children.

1.Start by shutting off the hot and cold water supply. You may need to use an adjustable wrench to loosen the shutoff handle.
2. Open the hot and cold faucet to drain out any water.
3. Unplug the flexible hoses from the supply shank side port of spout tee.
4. Remove the spout tee from spout shank and mounting washer and lock nut from the faucet.
5. Remove the faucet from the sink and place it into the sink.
6. Reverse the faucet to upside down and use something hold/secure at this position.
7. Turn off both cartridges to prevent leak.
8. Clean the diverter valve with vinegar and a soft brush. Skip Step 9 and go to Step 10. However, if the mineral clog is heavy go to Step 9.
9. Fill vinegar as dissolvent of mineral clogs into waterway for 12 to 24 hours to remove the stubborn mineral clogs.
10. Leak the vinegar out from the faucet and make sure the diverter area is clean.
11. Flip the faucet back to the original upright position.
12. Place the mounting washer on spout shank and attach with spout shank locknut.

Use only mild soap and warm water to clean your faucet as often as possible. Do not use harsh chemical, acid-based detergents, abrasive cleaners, steel wool polishes or scouring cleaners and any S.O.S. pads. These will dull the finish and void your warranty.